Customer Team Member

Co-op Group; Old Warren; On-site; GBP 10,000 - 40,000; Part time

Job summary

A retail company is seeking a Customer Team Member to provide exceptional service and support to customers in various shifts including mornings and evenings. Candidates should possess strong people skills and a genuine care for customer needs. This part-time role offers training, employee discounts, and holiday benefits, with a commitment to inclusivity and support for personal development.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

31 days of holiday, pro rata

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work varied shifts including early mornings, late evenings, and weekends.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve problems for customers and members.
• Ensure store safety and legal compliance.

Skills

Great people skills

Positive approach to change and problem solving

Flexibility to work different shifts

Job description

Customer Team Member

Location: 2 High Street Theale, Reading, RG7 5AN

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in‑store bakery.

Full, paid training provided.

Eligibility: You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business‑related needs.

What you'll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, work in our in‑store bakery and do all you can to deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Learn more

Recruitment process: jobs.coop.co.uk/apply-process – inclusion commitments: jobs.coop.co.uk/diversity-inclusion