Customer Team Member

Co-op Group; North East; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in the UK is seeking a Customer Team Member to provide excellent service and support the local community. This part-time position offers a competitive pay of £12.60 per hour and includes various benefits such as discounts, a pension scheme, and access to virtual healthcare services. Flexible shifts are available including afternoons, late evenings, and weekends. Full paid training is provided to ensure your success in this role.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Money management app access

31 days of holiday (pro rata)

Virtual healthcare services

24/7 employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues and ensure the store is safe and legal.
• Help introduce new products and get involved in local community activities.

Skills

Customer service skills

Flexibility in working shifts

Problem-solving abilities

Ability to build relationships

Job description

Customer Team Member
Location: 1 Cedar Road, Newcastle Upon Tyne, NE4 9XU
Pay: £12.60 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including afternoons, late evenings (11pm closing) and weekends, to be discussed at interview
Full, paid training provided

What you'll do

• Friendly and thoughtful service – put customers first in everything you do, respond to queries, champion Co‑op products and Membership and deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are all correct.
• Help introduce new products and services – make changes feel natural, share experiences with colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

What we look for

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in store plus 10% discount on other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.