Customer Team Member

Co-op Group; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail cooperative is seeking a Customer Team Member in Newcastle upon Tyne, offering a part-time, permanent contract with 20 hours per week plus overtime. Responsibilities include providing exceptional customer service, supporting colleagues, maintaining store safety, and engaging with the community. Ideal candidates will demonstrate care for customers, strong interpersonal skills, and flexibility in scheduling. Benefits include staff discounts, training, and supportive workplace culture.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Access to a money management app

31 days holiday (pro rata for part-time)

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Full, paid training and career support

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service and respond to customer queries.
• Support colleagues to solve customer problems.
• Ensure the store is safe and legal by keeping shelves stocked.
• Help introduce and support new products and services.
• Engage in local community activities and events.

Skills

Customer service

Problem solving

People skills

Flexibility

Job description

Customer Team Member
Location: 1 Cedar Road, Newcastle Upon Tyne, NE4 9XU
Pay: £12.60 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including afternoons, late evenings (11pm closing) and weekends, to be discussed at interview
Full, paid training provided

What you'll do

• Friendly and thoughtful service – put customers first in everything you do, respond to queries, champion Co‑op products and Membership and deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are all correct.
• Help introduce new products and services – make changes feel natural, share experiences with colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

What we look for

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in store plus 10% discount on other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.