Customer Team Member

The Co-operative Group; Mansfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization in the UK is seeking a Customer Team Member to provide friendly service, support store operations, and ensure compliance. The role is part-time, with shifts between 4pm and 10pm, offering full training and various benefits including holiday entitlement and discounts on products. If you care about customer needs and are flexible in your approach, we encourage you to apply.

Benefits

30% discount on products

10% employer pension contributions

Full paid training

31 days of holiday

Qualifications

• Genuine care for the needs of customers and members.
• Ability to respond to queries and provide friendly service.
• Willingness to support colleagues in problem-solving.

Responsibilities

• Put customers first by responding to queries and championing products.
• Support store colleagues to enhance the customer experience.
• Ensure store compliance with safety and legal standards.

Skills

Great people skills

Ability to build relationships

Positive approach to change

Flexibility in working shifts

Job description

Overview

Customer Team Member – Location: 291 Queens Road, Beeston, Nottingham, NG9 1JB. Pay: £12.60 per hour. Contract: 12 hours per week + regular overtime, permanent, part time. Working pattern: shifts will fall between 4pm and 10pm, including weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.