Customer Team Member

Blakemore Trade Partners; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A retail convenience store in Manchester is looking for a Customer Team Member. Responsibilities include greeting customers, processing sales, and maintaining store operations. The ideal candidate has customer service experience and attention to detail. The position offers up to £12.25/hour, an excellent benefits package including company pension and generous staff discounts, and opportunities for development in a supportive environment.

Benefits

Generous staff discount

Company Pension Scheme

Paid Breaks

Wellbeing support

Long Service Awards

Qualifications

• Previous experience in a similar role is preferred.
• Ability to follow instructions with excellent attention to detail.
• Some understanding of retail legislative responsibilities.

Responsibilities

• Greet customers in a friendly manner.
• Process customer purchases through tills efficiently.
• Maintain cleanliness and organization of the sales floor.

Skills

Attention to detail

Customer service

Cash handling

Teamwork

Job description

Role overview

Customer Team Member (18+) SPAR Clifton Green. 8 hours p/w. Various shifts available.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Clifton Green, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Clifton Green SPAR store.

Store Operations

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and multi-diverse culture.
• Outstanding Training & Development.
• Gain hands-on experience in a high volume, fast paced convenience store.
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Paid Breaks.
• Free Tea & Coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and Rotas via HR/Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Company Pension Scheme.
• NEST pension scheme.
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
• Extra Holidays - Purchase Scheme.
• Cycle to work - Bicycle purchase scheme.
• Long Service Awards.

Inclusive environment

As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Contract type: Permanent

Hours: 8 hrs p/w

Salary: Up to £12.25 p/hr (depending on age)

Benefits: Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities

Closing date for applications: 9th January 2026