Customer Team Member

CO-OP; Hagley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known community retail company in Hagley is looking for a Customer Team Member. In this part-time position, you will provide excellent service, support store operations, and engage with the local community. Ideal candidates will have great people skills and a positive attitude towards problem-solving. Training and support will be provided for your development in this role.

Benefits

31 days holiday (pro-rata for part time)

Pension scheme with up to 10% employer contributions

Discount on Co-op products

Full paid training and career support

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems for customers.
• Ensure the store is safe and legal.

Skills

Great people skills

Problem-solving

Flexibility to work shifts

Job description

Customer Team Member

As a Customer Team Member, you'll be part of a friendly team that is dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service – you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

Qualifications

• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Contract and working pattern

Contract: 24 hours per week + regular overtime, permanent contract, part time. Working pattern: Monday and Friday 9am to 5:30pm, Tuesday 9:30am to 6pm. This role will include work on our Post Office Counters. Full, paid training provided.

Benefits

• 31 days holiday (including bank holidays, pro rata for part time colleagues)
• A pension scheme with up to 10% employer contributions
• Stream– a money management app giving you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands

Eligibility

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. You can apply for this role using your mobile device (no CV needed!).

Inclusivity

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.