Customer Team Member

Co-op; Donaghadee; On-site; GBP 10,000 - 40,000; Part time

Job summary

A major retail chain located in Donaghadee is seeking a Customer Team Member to provide excellent customer service. The role involves engaging with customers, solving problems, and ensuring store safety. Candidates should possess great people skills and flexibility for varied shifts. The position offers a part-time permanent contract with a pay rate of £12.60 per hour and numerous benefits including discounts, holidays, and training opportunities.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% contributions

31 days holiday

Virtual healthcare services

Full, paid training

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues and solve customer problems.
• Ensure store safety and legal compliance.
• Introduce new products and services.
• Engage in community activities and events.

Skills

Customer service

People skills

Problem-solving

Flexibility with shifts

Job description

Customer Team Member

Location: 20 New Street, Donaghadee, BT21 0AG. Pay: £12.60 per hour. Contract: 12 hours per week + regular overtime, permanent contract, part time. Working pattern: varied shifts including afternoons, late evenings (store closing), weekends; to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What You’ll Do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates, and temperatures are all correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This Job Would Suit People Who Have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an Inclusive Workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.