Customer Team Member

Co-op Group; Crewe; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative is seeking a Customer Team Member in Crewe. This part-time role offers a pay of £12.60 per hour, with shifts from 2pm to 11pm including weekends. Responsibilities involve providing excellent customer service, managing stock, and participating in community activities. The company provides extensive benefits, including a pension scheme, virtual healthcare, and 31 days of holiday. Candidates must be at least 18 years old and flexible with work hours.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% contributions

31 days of holiday

Access to virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly service and respond to customer queries.
• Keep the store safe and legal by managing stock.
• Support the community by participating in activities.

Skills

Customer service skills

Positive problem-solving approach

Flexibility in working shifts

Effective communication

Job description

Overview

Customer Team Member
Location: 5 Rope Lane Shavington, Crewe, CW2 5DT
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: shifts fall between 2pm and 11pm, including weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or other business needs.

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co-op products and Membership, and deliver a great shopping experience.
• Work with store colleagues to solve problems for customers and members.
• Keep the store safe and legal – stock shelves, check prices, dates, and temperatures.
• Help introduce new products and services – make changes feel natural and share experiences with colleagues.
• Support the local community – participate in activities and events.

Person specification

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on other brands.
• Pension scheme with up to 10% employer contributions.
• Access to Stream – a money management app with pay-as-you-earn options.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition/fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues belong, supported by inclusive policies and ways of working. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Application process

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.