Customer Team Member

Co-op; Chester-le-Street; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent retail chain in Chester-le-Street is seeking Customer Team Members to join a new store. This role involves providing excellent customer service, supporting colleagues, and maintaining store standards. Ideal candidates will possess great people skills and flexibility in working hours. Benefits include a competitive pay rate, paid training, and a strong emphasis on community support.

Benefits

30% discount on all products

Pension scheme with up to 10% contributions

31 days holiday (pro rata)

Virtual healthcare services

Wagestream for immediate access to pay

Qualifications

• Must be aged 18 or over due to working hours required.
• A genuine care for the needs of customers and members.
• Great communication skills.

Responsibilities

• Provide friendly service and assist customers.
• Support store colleagues and solve problems.
• Keep shelves stocked and maintain safety standards.

Skills

Customer service

People skills

Flexibility

Job description

Overview

Customer Team Member
Location: The Co-operative Food, Hanzard Drive, Wynyard, TS22 5FD
Pay: £12.60 per hour
Contract: 12-39 hours, permanent part time
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm or some other business need.

We’re looking for Customer Team Members to join our team at our new Co-op Food store opening in Wynyard. This is a chance to be part of something from the very beginning, helping shape how the store runs and supporting a growing, close-knit community. We have a range of permanent part time and full time opportunities with contracts starting from 12 to 39 hours per week including 25-hour roles in our in-store bakery. We\'re happy to discuss what hours work for you at interview.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you\'ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone\'s day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We we celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.