Customer Team Member

CO-OP; Braunton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community-focused retail organization in Braunton is seeking a Customer Team Member to provide excellent service and engage with customers. You'll be responsible for various tasks in-store, including customer service, restocking, and supporting community initiatives. Benefits include holidays, discounts, and a supportive work environment for all colleagues.

Benefits

31 days of holiday per year

30% off Co-op branded products

Pension with employer contributions

Wagestream access

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Customer-focused with genuine care for customer needs.
• Ability to forge relationships and communicate effectively.
• Experience in food retail or similar environments is beneficial.

Responsibilities

• Provide friendly service and support customers at the tills.
• Keep the store stocked and safe.
• Introduce new products and support the local community.

Skills

Great people skills

Positive approach to change

Flexibility to work different shifts

Job description

Overview

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events
• What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.
• Forging Relationships
• Speaking Up
• Co-operation
• Inspirational Communication
• Supporting Change
• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

What to expect

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. This isn't your standard food retail job, and no two days will be the same. But the one thing that won't change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we're proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme, you'll be building relationships and getting to know who shops with us every day. Because that's what being part of a community is all about. That's the Co-op difference, and you'll do it all with a smile on your face, just so you can put a smile on theirs.

Culture and benefits

• Building an inclusive workplace: We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
• Holidays starting from 31 days per year (includes bank holidays)
• 30% off Co-op branded products in our food stores
• Pension with up to 10% employer contributions
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme