Customer Team Member

Co-op Group; Bognor Regis; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization in Bognor Regis is seeking a Customer Team Member who enjoys providing exceptional service and thrives in a fast-paced environment. In this part-time role, you will engage with customers, resolve their queries, and contribute to a positive shopping experience. The position offers varied shifts, full training, and numerous employee benefits, including substantial discounts and support for career growth. Join a workplace that champions inclusivity and community engagement.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Money-management app

31 days of holiday

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues and solve problems for customers.
• Ensure the store is safe and legal.
• Help introduce new products and services.
• Engage in community activities and events.

Skills

Customer care

Problem solving

Flexibility

People skills

Job description

Customer Team Member

• Location: 33 Chichester Road, Bognor Regis, PO21 2XH
• Pay: £12.60 per hour
• Contract: Permanent, part‑time (16 hours per week + regular overtime)
• Working pattern: varied shifts – early mornings, afternoons, late evenings, and weekends (to be discussed at interview)
• Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience.
• Work together to make everyone’s day better – support store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal – keep shelves stocked and verify that prices, dates, and temperatures are correct.
• Help introduce new products and services – make changes feel natural, share experiences with colleagues so everyone learns together.
• Support your local community – get involved in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.