Customer Team Leader: Lead, Coach & Elevate Customer Service

Co-op Digital; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Glasgow is seeking a Customer Team Leader who will lead the store team to deliver excellent customer service and perform various store tasks. Responsibilities include coaching team members, managing store operations, and building community relationships. The position offers competitive pay, extensive benefits, and a chance to grow your career in a supportive environment.

Benefits

36 days holiday

10% contributions to pension

30% discount on Co-op products

Virtual healthcare services

Paid training

Qualifications

• Must be 18 or over to authorize age-related sales.
• Ability to build positive relationships with customers and colleagues.
• Desire to learn and develop leadership skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop capabilities within the team through coaching.
• Ensure the store remains safe, legal, and operational.
• Manage diligence checks and stock accuracy.
• Deputise for store manager when they are not available.
• Implement changes and introduce new products in-store.

Skills

Customer service

Team leadership

Organizational skills

Problem-solving

Flexibility in shift hours

Job description

A leading retail company in Glasgow is seeking a Customer Team Leader who will lead the store team to deliver excellent customer service and perform various store tasks. Responsibilities include coaching team members, managing store operations, and building community relationships. The position offers competitive pay, extensive benefits, and a chance to grow your career in a supportive environment.