Customer Team Leader – Food-To-Go Store, Lead & Grow

Co-op Group; Cardiff; On-site; GBP 1,000; Full time

Job summary

A leading UK retail company in Cardiff is seeking a Customer Team Leader to provide exceptional service at their new Co-op On The Go store. You will oversee store operations, train team members, and provide a welcoming environment for customers. The ideal candidate is 18 or older and has strong problem-solving and organisational skills. This role offers competitive pay, benefits including paid training, health services, and generous leave policies.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over for authorising age-related sales.
• Genuine care for customer needs.
• Desire to learn and grow leadership skills.

Responsibilities

• Provide friendly and helpful service every day.
• Coach and train team members to foster an inclusive culture.
• Ensure the store remains safe and fully operational.
• Support your store manager with HR processes.

Skills

Customer service skills

Team leadership

Problem-solving

Organisational skills

Flexibility

Job description

A leading UK retail company in Cardiff is seeking a Customer Team Leader to provide exceptional service at their new Co-op On The Go store. You will oversee store operations, train team members, and provide a welcoming environment for customers. The ideal candidate is 18 or older and has strong problem-solving and organisational skills. This role offers competitive pay, benefits including paid training, health services, and generous leave policies.