Customer Team Leader - Food-to-Go & Delivery Ops

Co-op Group; City of Westminster; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail cooperative is seeking a Customer Team Leader for their Fenchurch Co‑op store in London. This position offers a salary of £15.24 per hour for 24 hours weekly, with varied shifts including evenings and weekends. Responsibilities include providing exceptional customer service, coaching team members, and ensuring store operations run smoothly. Benefits include 36 days of holiday, a 30% discount on purchases, virtual healthcare services for you and your family, and up to 10% employer contribution to a pension plan.

Benefits

30% discount on Co-op products

36 days holiday

Paid training

Pension scheme with employer contributions

Access to virtual healthcare services

Qualifications

• Genuine care for customer needs and members.
• Ability to support your team while working on the shop floor.
• Great people skills and positive relationship-building capabilities.
• Organizational and problem-solving skills are essential.
• Desire to learn and grow in leadership roles.
• Flexibility to work different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store is safe and operational.
• Manage stock accuracy and customer experience.
• Support the store manager with HR processes.
• Lead implementation of new products and services.
• Build community relationships supporting local initiatives.

Skills

Customer service

Team leadership

Organizational skills

Problem-solving skills

Flexibility

Job description

A well-known retail cooperative is seeking a Customer Team Leader for their Fenchurch Co‑op store in London. This position offers a salary of £15.24 per hour for 24 hours weekly, with varied shifts including evenings and weekends. Responsibilities include providing exceptional customer service, coaching team members, and ensuring store operations run smoothly. Benefits include 36 days of holiday, a 30% discount on purchases, virtual healthcare services for you and your family, and up to 10% employer contribution to a pension plan.