Customer Team Leader

Co-op; Rochester; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail chain in Rochester is seeking a Customer Team Leader to enhance service and support a thriving team. The role involves overseeing customer interactions and ensuring smooth store operations. Ideal candidates will possess strong people skills, flexibility in working various shifts, and a commitment to community engagement. Enjoy benefits like a generous holiday allowance and additional discounts. Join a team that values inclusivity and personal development while making a difference in your local area.

Benefits

36 days holiday including bank holidays

Pension with up to 10% contributions

30% discount on store products

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Desire to learn, grow and develop leadership skills.
• Genuine care for the needs of customers and members.

Responsibilities

• Provide friendly and thoughtful customer service.
• Coach and train the team, fostering inclusivity.
• Ensure store remains safe and fully operational.
• Manage stock accuracy for a great shopping experience.
• Support the store manager and HR processes.
• Introduce new products and encourage feedback.
• Build community relationships and support local plans.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Ability to lead and support

Flexibility to work various shifts

Job description

Customer Team Leader

Location: 11-13 Main Road Hoo, Rochester, ME3 9AA
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age‑related sales crème.

We’re looking for Customer Team Leaders to join our team at Co‑op.

When you join Co‑.tooltip, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, oftenन्ज taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local flourish plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in store plus 10% discounts on przedsi other brands
• A pension scheme with up to 10% employer contributions
• Stream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7ra employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.