Customer Team Leader

Co-op Group; Pewsey; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail organization in Pewsey is seeking a part-time Customer Team Leader to provide excellent customer service, coach a team, and manage store operations. The ideal candidate will possess strong people skills and the ability to work flexible shifts. Benefits include paid training, career development support, and various discounts. Join us to make a difference in the community.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Virtual healthcare services

Employee assistance service

Qualifications

• Genuine care for customer needs.
• Ability to lead and support team on shop floor.
• Desire to develop leadership skills.

Responsibilities

• Provide friendly and thoughtful service.
• Coach and train team members.
• Ensure store safety and legality.
• Manage stock accuracy.
• Support Store Manager in HR processes.
• Implement changes and gather feedback.
• Engage with local community.

Skills

People skills

Organisational skills

Problem-solving skills

Flexibility

Job description

Overview

Customer Team Leader
Location: The Co-operative Food, 18 High Street, Pewsey, SN9 5AQ
Pay: £13.65 per hour
Contract: 20-35 hours per week + regular overtime, permanent, part-time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. Applicants can apply using a mobile device (no CV needed).

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, plus benefits including 36 days holiday, a pension with up to 10% Co-op contribution, virtual healthcare for you and your family, and a 30% discount on Co-op products in-store.

What you’ll do

• Friendly and thoughtful service - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Who this would suit

• A genuine care for the needs of customers and members
• Ability to balance leading and supporting your team while also rolling up your sleeves on the shop floor
• Great people skills and the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop leadership skills
• Flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• Pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving access to a portion of pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and reflect the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, and we’ll offer an interview to disabled candidates who meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under this scheme when you apply. If we invite you to recruitment, we’ll ask if you need reasonable adjustments to participate. You can find more about our recruitment process at jobs.coop.co.uk/apply-process. More about the Disability Confident scheme and our commitments to diversity and inclusion is at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Assessment and closing

As part of the application process, you’ll need to complete two online assessments. It will take around 20 minutes. We reserve the right to remove a vacancy before the scheduled closing date.