Customer Team Leader

Co-op Digital; Caddington; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retailer is seeking a Customer Team Leader to manage store operations and lead a team in providing exceptional service. The role involves motivating team members, engaging with local communities, and ensuring operational excellence. Candidates should possess a passion for leadership and customer service, and are invited to apply regardless of prior experience. The position offers a flexible working schedule and benefits including a 30% colleague discount and career development opportunities.

Benefits

30% colleague member discount

Full training and career development

Flexible access to pay

Up to 10% pension contributions

36 days of holiday (pro-rata)

24/7 access to GP appointments

Colleague support programme

Qualifications

• Must be aged 18+ to authorise age-related sales.
• Experience in retail or management is preferred but not essential.

Responsibilities

• Lead the team on your shift for day-to-day store operations.
• Motivate and support team members to deliver great service.
• Hands-on participation in daily operations and customer service.
• Ensure stock accuracy and effective merchandising.
• Engage with the community to promote membership growth.

Skills

Passion for people and leadership

Ability to work flexibly

Skills in retail

Team management experience

Job description

Customer Team Leader

Location: 9 Manor Road Caddington, Luton, LU1 4EE

Pay: £13.99 per hour

Contract: 24 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

30% colleague member discount in store - see below for more benefits

Apply easily from your mobile by completing our assessments - no CV needed!

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you'll bring:

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co‑op?

At Co‑op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to you pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Market‑leading policies to help you though life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity‑inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.