Customer Team Leader

CO-OP; Bolton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail chain in Bolton is seeking Customer Team Leaders to provide excellent service and lead a friendly team. Responsibilities include coaching team members, ensuring store operations comply with legal standards, and engaging with the local community. The ideal candidate will possess great people skills, problem-solving abilities, and a drive for personal and team development. This role offers competitive benefits, including generous holidays and virtual healthcare services.

Benefits

36 days holiday per year

30% off Co-op products

Pension with up to 10% employer contributions

Virtual healthcare services

Cycle-to-work scheme

Paid training and dedicated support

Qualifications

• Must be aged 18 or over.
• Great organisational and problem-solving skills required.
• Ability to lead and support team while working on the shop floor.

Responsibilities

• Provide friendly and helpful service to customers.
• Coach and develop team capabilities.
• Ensure store safety, legality, and operations.
• Manage stock checks and support store manager.

Skills

Friendly service

Coaching and training

Problem-solving

Great people skills

Job description

Overview

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
• What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.
• Driving Innovation
• Forging Relationships
• Co-operation
• Inspirational Communication
• Supporting Change
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Our culture

Smiling while you work is easy when you see the difference you make each day. Our past, present and future is all about making a positive impact on our communities - and our store teams have the additional pride of making this possible. The conversations you have with our customers and members help us bring attention to local charities and causes. You may even serve the people directly affected. Which fills us all with a greater sense of purpose.

We're proud our business helps to create new spaces and facilities in local neighbourhoods. There's a sense of purpose in contributing to the health and wellbeing of our communities. Whatever job you do, you can have a real impact in helping to improve everything from community safety to education. Building an inclusive workplace we want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

Benefits

• Holidays starting from 36 days holiday per year (includes bank holidays)
• 30% off Co-op branded products in our food stores
• Pension with up to 10% employer contributions
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme
• Full, paid training and dedicated support for your personal development and career progression