Customer Team Leader

The Co-operative Group; Belfast; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retail organization seeks a Customer Team Leader in Belfast. You will provide excellent customer service, develop team capabilities, and ensure the store operates safely and legally. This part-time role requires flexibility with shifts and offers full training, a competitive pay rate of £13.99 per hour, and various employee benefits. Ideal candidates should have strong people skills and a genuine care for customers. Interested applicants can apply easily via mobile devices, with no CV needed.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with employer contributions

36 days of holiday (pro rata)

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and colleagues.
• Ability to balance leading a team while supporting them.
• Flexibility to work varied shifts including mornings and evenings.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Manage stock accuracy and checks for a great shopping experience.
• Support the store manager by deputizing in their absence.

Skills

Customer service skills

Team leadership

Organizational skills

Problem-solving skills

Interpersonal skills

Job description

Customer Team Leader

Location: 156 Connsbrook Ave Sydenham, Belfast, BT4 1JX

Pay: £13.99 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co‑op, as you’ll need to authorise age‑related sales.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity‑inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.