Customer Support Specialist - Hybrid (12m FTC)

Insight Select; Kings Hill; On-site; GBP 24,000 - 29,000; Full time

Job summary

A customer service firm is seeking a Customer Service Advisor for a 12-month fixed-term contract offering £24,700. This hybrid role involves answering customer queries via phone and email, ensuring efficient and professional service delivery. The ideal candidate should possess strong communication skills, multitasking abilities, and a commitment to customer satisfaction. Benefits include 25 days’ holiday, health insurance, and personal development opportunities.

Benefits

25 days’ holiday plus bank holidays

Annual lifestyle allowance

Private health insurance

Income protection

Cycle to Work scheme

Gym schemes

Coaching and mentoring opportunities

Family-friendly policies

Free on-site parking

Qualifications

• Proactive and organised customer service professional.
• Experience in handling high-volume customer queries.
• Ability to work under pressure in a dynamic environment.

Responsibilities

• Provide high-quality helpdesk-style support.
• Navigate internal systems and processes effectively.
• Take ownership of queries and ensure timely resolutions.
• Meet team KPIs and service excellence standards.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Ability to multitask

Good problem-solving capabilities

Previous customer service experience

Tools

Microsoft Office (Teams, Word, Excel, Outlook)

Job description

A customer service firm is seeking a Customer Service Advisor for a 12-month fixed-term contract offering £24,700. This hybrid role involves answering customer queries via phone and email, ensuring efficient and professional service delivery. The ideal candidate should possess strong communication skills, multitasking abilities, and a commitment to customer satisfaction. Benefits include 25 days’ holiday, health insurance, and personal development opportunities.