Customer Support Specialist - Flexible Hours & Growth

Aviva; Esher; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading insurance company in Esher is seeking a Customer Service Expert to join their team. This role involves coaching customers on using digital platforms and providing support through various channels. The company offers competitive salaries, flexible working options, and generous benefits including a pension scheme and employee discounts. The ideal candidate will have strong communication skills and a positive attitude.

Benefits

Bonus opportunity up to 6% of salary

Generous pension scheme

25 days holiday plus bank holidays

Discounts on company products

Free Aviva shares through Matching Share Plan

Qualifications

• Great phone manner to build rapport and show empathy.
• Talented problem solvers who think outside the box.
• Enjoy working and learning with others for customer service.

Responsibilities

• Coaching customers on how to use the online platform.
• Supporting customers via secure messaging, telephone, or LiveChat.
• Providing training and support to help customers understand products.

Skills

Communication skills

Problem-solving skills

Ability to build rapport

Strong listening skills

Digital platform coaching

Job description

A leading insurance company in Esher is seeking a Customer Service Expert to join their team. This role involves coaching customers on using digital platforms and providing support through various channels. The company offers competitive salaries, flexible working options, and generous benefits including a pension scheme and employee discounts. The ideal candidate will have strong communication skills and a positive attitude.