Customer Support Specialist

GradBay; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial technology firm is seeking a Graduate Customer Support Specialist to provide front-line support to clients in fast-paced environments. The ideal candidate will be fluent in both German and English, with a strong interest in fintech and excellent communication skills. This role offers an opportunity for a fast-track start in the financial services sector, with positions starting in January 2026. Candidates should be graduating or graduated within the last two years.

Qualifications

• Fluent in both German and English to support diverse clients.
• Strong communication skills to troubleshoot effectively in client interactions.
• Interest in technology, particularly within financial markets.

Responsibilities

• Provide front-line support to financial clients via phone and instant messaging.

Skills

Fluent in German

Fluent in English

Strong customer-service communication skills

Interest in fintech and financial markets

Education

Graduating or graduated within the last 2 years

Job description

Job Description

The Company

Join a global leader in financial data and technology, supporting the professionals and institutions that power global markets. The business connects decision-makers to fast, secure, real-time information through advanced software and hardware solutions used across capital markets, asset management and financial services.

This is a truly international organisation with a collaborative culture — where curiosity, diversity and learning are prioritised.

The Role : Graduate Customer Support Specialist

If you are passionate about finance and technology — and love the challenge of helping users solve problems in high-pressure environments — this role offers a fast-track start to a rewarding career.

Key Criteria

To be considered, candidates must :

• ✓ Be graduating or graduated within the last 2 years
• ✓ Be fluent in German + English
• ✓ Have the right to work (or be eligible under New Entrant sponsorship)
• ✓ Show interest in fintech and financial markets
• ✓ Demonstrate strong customer-service communication skills
• ✓ Be able to start from January 2026 onwards

You will :

• Provide front-line support to financial clients (phone + IM)

Troubleshoot software and hardware...