Customer Support Representative

Manpower UK Ltd; Erskine; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Representative for a hybrid role in Erskine. The candidate will manage inbound calls, assist sales teams, and support back-office functions. Ideal candidates will have strong administration and organizational skills, customer service experience, and proficiency in Microsoft Office. The position offers a competitive salary between £23,800 and £25,000, along with benefits like 25 days annual leave, pension, training, and hybrid working options.

Benefits

Career progression

Fully paid training

25 days annual leave plus 8 bank holidays

Company pension

Employee discounts

Free parking

Sociable working hours

Qualifications

• Experience working to tight deadlines.
• Background in customer service would be advantageous.
• Attention to detail is crucial.

Responsibilities

• Handle inbound calls and manage inbox requests.
• Provide assistance to sales representatives.
• Manage escalations through customer engagement.

Skills

Strong administration skills

Excellent organisation skills

Interpersonal skills

Attention to detail

Customer service experience

Proficiency in Microsoft Office

Tools

Microsoft Office

PowerBI

Job description

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client’s location in Erskine.

As a key member of our Customer Support team, you’ll be the go‑to person for handling inbound calls and managing inbox requests. Your role will be crucial in ensuring the smooth execution of back‑office functions and supporting the entire sales cycle process. You’ll provide essential assistance to our sales representatives, expertly managing incoming requests and directing them to the right individuals.

Your role

• Outbound partner engagement to support business needs
• Driving a high level of quality service support across the entire business
• Perform detailed date entry in line with pre-defined processes
• Management of incoming emails and calls from internal and external colleagues and partners
• Manage escalations through customer and partner engagement
• Own opportunities and manage them through the sales cycle

Your profile

• Strong administration skills
• Excellent organisation and interpersonal skills
• Experience working to tight deadlines with attention to detail
• A background in customer services or within a similar role would be advantageous
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI

Why you’ll love it here

• Innovative Environment: Join a team that’s all about breaking new ground in tech
• Working hours: Monday to Friday 9am - 5.30pm and so there is no weekend working!
• Competitive Salary: Earn £23,800 - £25,000 depending on experience
• Make An Impact: Work for a company that cares about sustainability and giving back
• Mentorship Isn’t Just a Buzzword: You’ll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager

Benefits

• Career progression
• Fully paid training on the job training
• 25 days annual leave plus 8 bank holidays
• Company pension
• Hybrid working
• Employee discounts
• Free parking
• Sociable working hours