Customer Support & Office Administrator

Elliott's Hygiene; Hull and East Yorkshire; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading hygiene supplier in the region is seeking a Customer Support & Office Administrator to ensure exceptional service and efficient office operations. This full-time, office-based role includes handling customer enquiries, processing orders, and supporting administrative tasks in a friendly team environment. Competitive salary and benefits offered, including 20 days holiday and a company pension scheme.

Benefits

20 days holiday plus bank holidays

Company pension scheme

Free on-site parking

Training and development opportunities

Birthday day off

Christmas shut down

Qualifications

• Proven experience in a professional office environment.
• Strong organisational and customer service skills.
• Ability to multitask and meet deadlines.

Responsibilities

• Respond to customer enquiries and process orders via phone and email.
• Monitor and manage online orders daily.
• Support office administration tasks and maintain clear communication.

Skills

Organisational skills

Customer service

Attention to detail

Communication skills

Tools

Unleashed

Xero

Google Sheets

Google Docs

Job description

Overview

Customer Support & Office Administrator

Location: Hull, HU3. Salary: £27,000 to £28,500 dependent on skills and experience. Full time office based – 7:15 am – 4:15 pm daily (Early finish 4:00 pm on Fridays).

Benefits

• Salary: £27,000 to £28,500 (depending on experience)
• 20 days holiday plus bank holidays (23 days + birthday)
• Company pension scheme
• Christmas shut down
• Free on-site parking
• Training and development opportunities
• Birthday day off

Elliott Hygiene is a friendly, family-run business and a leading hygiene, packaging, and catering supplier in the Yorkshire and Humber region. With strong local roots and a reputation for excellence, we\'re growing fast and have recently relocated to a new purpose-built office and warehouse facility to support this continued growth.

At Elliott Hygiene, our team lives by these values:

• Communication, Teamwork, Loyalty
• Doing What\'s Right and Improving
• Fun, Polite, Honest and Respectful
• Urgency and Attention to Detail

If you share these values and enjoy delivering outstanding service, we\'d love to hear from you.

About the role

We\'re looking for a Customer Support & Office Administrator to support our busy team and help us deliver an exceptional customer experience. You\'ll play a key role in handling enquiries, processing orders, and ensuring smooth office operations.

This is a full-time, office-based role (Monday to Friday, 7:15 am to 4:15 pm (4:00 pm finish on a Friday). Flexibility on hours may be offered for the right person.

Key responsibilities

• Respond to customer enquiries and process orders via phone and email.
• Monitor and manage online orders daily to ensure smooth processing.
• Enter customer order details accurately into company systems.
• Use software such as Unleashed, Xero, Google Sheets and Docs to track orders and prepare quotes.
• Support office administration tasks, maintaining clear communication and up-to-date records.

About you

• Strong organisational and customer service skills.
• Experience in a professional office environment.
• High attention to detail, able to multitask and meet deadlines.
• Positive team player with good communication skills.

Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.