Customer Support & Engineer Scheduler

Searley Owen; North Weald Bassett; On-site; GBP 26,000 - 30,000; Full time

Job summary

A well-established manufacturer is seeking a Customer Service Administrator to support their Installation and Service Engineers in Epping. You will coordinate customer enquiries, manage schedules for installations and services, and ensure effective communication among teams. Ideal candidates will have strong administrative skills, good IT competency, and a positive attitude. This role offers a salary between £26,000 - £30,000 per annum based on experience.

Qualifications

• Experience in an administration, service coordination, customer support or scheduler role.
• Strong IT skills, especially with Outlook and Excel.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Schedule and coordinate engineers for installation and service visits.
• Update the CRM with job status updates.

Skills

Experience in administration

Strong organisational skills

Good IT skills

Confident communicator

Job description

A well-established manufacturer is seeking a Customer Service Administrator to support their Installation and Service Engineers in Epping. You will coordinate customer enquiries, manage schedules for installations and services, and ensure effective communication among teams. Ideal candidates will have strong administrative skills, good IT competency, and a positive attitude. This role offers a salary between £26,000 - £30,000 per annum based on experience.