Customer Support Engineer Job Details | Sulzer

Sulzer; Aberdeen City; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering company in Aberdeen seeks a Customer Support Engineer to bridge client and operations teams. Responsibilities include managing projects, maintaining client relationships, and driving continuous improvement in services. Ideal candidates should have strong technical knowledge of rotating machinery and excellent communication skills. A competitive salary, bonus, and various perks are offered.

Benefits

Competitive basic salary

Annual companywide bonus

33 days annual leave

Defined pension contributions

Access to Medicash for health costs

Employee Assistance Programmes

Discounted personal car leasing

Long Service Awards

Continuous learning opportunities

Qualifications

• Strong technical knowledge of rotating machinery and systems.
• Excellent communication and organisational skills.
• Commercial awareness and experience in similar roles.

Responsibilities

• Manage projects from order to delivery, ensuring timelines, quality, and commercial targets.
• Own client relationships and deliver exceptional service.
• Coordinate complex projects with technical, quality, and production teams.
• Drive continuous improvement in safety, quality, and efficiency.

Skills

Technical knowledge of rotating machinery

Excellent communication skills

Organisational skills

Commercial awareness

Experience in a similar role

Education

HNC or equivalent in engineering

Job description

Services_EUA-E314

Customer Support Engineer-Full Time-Aberdeen,United Kingdom

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

At Sulzer Ellon, we’re proud to be a powerhouse in the repair and maintenance of rotating equipment, serving major players in the oil & gas, power generation, and industrial sectors. With over 100 skilled professionals onsite, our Ellon facility is one of Sulzer’s largest UK service centres, delivering world-class engineering solutions that keep critical industries moving.

We specialise in the overhaul, repair, and upgrade of pumps, turbines, compressors, and other rotating machinery. Our team works closely with global energy companies, utilities, and industrial operators, ensuring reliability, efficiency, and innovation in every project

Your main responsibilities:

As a Customer Support Engineer, you’ll be the vital link between our clients and our operations team. You’ll manage projects from order to delivery, ensuring timelines, quality, and commercial targets are met. Expect to:

• Own client relationships – keep them informed, anticipate needs, and deliver exceptional service.
• Coordinate complex projects – liaise with technical, quality, and production teams to keep everything on track.
• Drive continuous improvement – embrace lean principles and help us stay ahead in safety, quality, and efficiency.

What We’re Looking For

• Strong technical knowledge of rotating machinery and systems.
• Excellent communication and organisational skills.
• Commercial awareness and experience in a similar role.
• Ideally, an HNC or equivalent in engineering.

What We Offer You

• A competitive basic salary
• Annual companywide bonus
• 33 days annual leave.
• Defined pension contributions.
• Access to Medicash, helping you cover everyday health costs like dental, optical, and physiotherapy, plus a range of wellbeing perks.
• Confidential support via Employee Assistance Programmes.
• Discounted personal car leasing for you, your family, and friends.
• Long Service Awards celebrating your commitment.
• Continuous learning opportunities through Sulzer Learning Pathways.
• We’re proud to support those who’ve served. Sulzer is a Bronze Award holder under the MoD’s Defence Employer Recognition Scheme, meaning we actively welcome and support ex-military personnel and reservists in building successful careers with us.

Do you have a question about the role?

Reach out to Daniel Faulkner at [e-mail]. Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

Sulzer has been recognised as a 2025 Top Employer in 9 countries - Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK, and the USA. Having 5 certified countries in Europe also means we’ve earned the title of European Top Employer. This achievement truly reflects the incredible culture and commitment of our teams around the world.