Customer Support Engineer

Owen Daniels; Market Harborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automation company in Market Harborough is looking for a Customer Support Engineer. The role involves troubleshooting PLC systems, maintaining customer relationships, and providing professional support during breakdowns. Candidates should have strong customer service experience and the flexibility to travel. This is a permanent position with a shift pattern of days and nights.

Qualifications

• Experience troubleshooting PLC systems, preferably Siemens TIA/Step 7.
• Strong customer service skills in a technical environment.
• Flexibility to travel for customer support.

Responsibilities

• Maintain positive customer relationships during breakdowns.
• Manage hotline ticket systems for IT and controls.
• Ensure accurate documentation of customer support calls.
• Troubleshoot PLC problems with end customers.
• Attend sites during support office hours for project work.

Skills

Troubleshooting PLC systems

Customer service experience

Flexibility to travel

Automation background

Job description

Overview

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis.

Position

Customer Support Engineer
Permanent Position
Days and Nights shift pattern (Panama Shift - 42 hour week)
Market Harborough

Responsibilities

• Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics
• Managing the hotline ticket systems for IT, facilities and controls
• Ensuring accurate documentation is added to the system from calls had with customers
• Attending sites during support office ours to support project works and training
• Troubleshooting PLC problems with end customers

Essential Experience/Skills/Qualifications

• Must be able to troubleshoot PLC systems (Siemens TIA / Step 7 is advantageous)
• Flexibility to travel when required
• Strong customer service/support experience within a technical environment
• Automation or Material handling background is advantageous

If you feel you're a good fit for this position, please click 'apply'