Customer Support Coordinator — First Point of Contact

Arcus FM Limited; Redditch; On-site; GBP 26,000; Full time

Job summary

A leading facilities management company in Redditch is seeking a Customer Support Coordinator. In this role, you will be the first point of contact for stores, handling calls and updates. Candidates should have customer service experience and strong problem-solving skills. The position offers a competitive salary, annual leave, and opportunities for career progression through an apprenticeship. If you're flexible, adaptable, and have a 'can-do' attitude, apply today.

Benefits

4% bonus, subject to achievement of targets

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Experience in call centre or retail sector.
• Ability to learn and retain information quickly.
• Strong interpersonal skills.

Responsibilities

• Act as the first point of contact for stores.
• Take reactive calls and create Work Orders.
• Provide updates to stores and chase Engineers as needed.

Skills

Customer service experience

Confident phone manner

Listening skills

Problem-solving skills

Flexibility

Job description

A leading facilities management company in Redditch is seeking a Customer Support Coordinator. In this role, you will be the first point of contact for stores, handling calls and updates. Candidates should have customer service experience and strong problem-solving skills. The position offers a competitive salary, annual leave, and opportunities for career progression through an apprenticeship. If you're flexible, adaptable, and have a 'can-do' attitude, apply today.