Customer Support Co-ordinator

Allstaff Team; Hamilton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A well-established Manufacturing Company in Hamilton is seeking a Customer Support Coordinator to handle customer orders and enquiries. Key responsibilities include entering orders through the SAGE system and liaising with sales and technical teams. The ideal candidate will have customer-facing experience, a good telephone manner, and teamwork skills. Knowledge of SAGE is a plus. This role is essential for maintaining customer satisfaction and supporting the team's operational needs.

Qualifications

• Experience in a customer-facing role is essential.
• Strong telephone manner and ability to work in a team.
• Knowledge of SAGE will be advantageous.

Responsibilities

• Enter and process orders through the SAGE system.
• Handle customer phone calls and enquiries.
• Liaise with other depots and support sales/technical teams.

Skills

Customer service

Team-working skills

Telephone communication

Tools

SAGE

Job description

Allstaff Office Division are delighted to bring to the market the role of Customer Support Coordinator for a well-established Manufacturing Company based in the Hamilton area.

Main Responsibilities:

• Enter and process orders through the SAGE system.
• Take phone calls from customers and deal with enquiries.
• Liaise with other depots and support sales/technical teams.

Criteria:

• Previous experience in a customer-facing role is essential.
• Good telephone manner and team-working skills.
• Knowledge of SAGE is desirable (training provided).
• Applicants must be able to drive with their own transport.