Customer Support Assistant

Focus Resourcing Group; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A staffing agency is seeking a proactive Customer Support Assistant for a 3-month temporary assignment in Middlesbrough. The ideal candidate will possess strong communication skills and a knack for providing excellent customer service. Key responsibilities include handling calls, email support, and performing light administrative tasks. Previous customer service experience is preferred but not essential. This is an office-based position offering £12.21 per hour.

Qualifications

• Experience in customer service or administrative roles is desired.
• Strong communication and interpersonal skills are essential.
• Good organisational abilities and attention to detail are necessary.

Responsibilities

• Answer incoming calls and manage the switchboard.
• Monitor shared inboxes and allocate emails correctly.
• Assist with light administrative duties such as scanning documents.
• Provide support to customers and internal teams as needed.

Skills

Communication skills

Organisational skills

Job description

Temporary Customer Support Assistant

Location: Middlesbrough (Office-based)
Contract Rais: 3-month temporary assignment
Pay Rate: £12.21 per hour

We are looking for a proactive and organised Customer Support Assistant to join the team on a temporary basis. This role is ideal for someone with strong communication skills who enjoys providing excellent customer service and supporting the smooth running of day-to-day office operations.

Key Responsibilities:

• Reception & Call Handling: Answer incoming calls, manage the switchboard and direct callers to the appropriate teams efficiently and professionally.
• Email Support: Monitor shared inboxes, allocate emails to the correct queues, and forward messages to relevant departments.
• Administrative Tasks: Assist with light administrative duties including scanning documents and distributing incoming post.
• General Customer Support: Provide helpful and friendly support to customers and internal teams as needed.

What We're Looking For

• Previous experience in a customer service, reception or administrative role (desired but not essential).
• Strong communication and interpersonal skills.
• Good organisational abilities and attention to de...