Customer Support Assistant

Adecco; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is hiring a Customer Support Assistant to join a dynamic public-sector team in the UK. The successful candidate will manage customer administration, provide efficient documentation support, and work with various IT systems including Microsoft Office. Ideal candidates should possess strong communication skills, customer service experience, and relevant qualifications such as GCSE English. This temporary, full-time position involves ensuring high-quality service and collaboration within the team, making it a great opportunity for motivated individuals.

Benefits

Disability-confident employer

Inclusive recruitment process

Qualifications

• Must have experience in customer service and administrative roles.
• Strong communication skills to engage with various individuals.
• Positive attitude and willingness to develop new skills.

Responsibilities

• Process paperwork, scan and index documents efficiently.
• Carry out essential administrative tasks for customer contact.
• Manage documentation through scanning and organizing records.
• Support filing systems and procure office supplies.

Skills

Customer service experience

Strong communication skills

Ability to work under pressure

Basic numerical skills

Confidence using computer systems

Education

GCSE English (Grade C/4 or above)

Tools

Microsoft Office

Job description

Now Hiring: Customer Support Assistant

We're thrilled to be recruiting for a motivated and enthusiastic Customer Support Assistant to join our client's dynamic public‑sector team. If you enjoy supporting others, thrive in a fast‑paced environment, and take pride in delivering high‑quality service, this opportunity could be ideal for you.

Position Details

• Role: Customer Support Assistant
• Contract Type: Temporary, approx 3 months December - March
• Hours: Full‑Time, 37 hours

About the Role

On behalf of our client, we are seeking someone who can deliver exceptional customer administration and support. In this role, you will:

• Provide Accurate Administration: Process paperwork, scan and index documents, and manage post services with efficiency and attention to detail.
• Support Customer Contact Functions: Carry out essential administrative tasks to ensure timely and accurate responses across the team.
• Manage Documentation: Handle physical‑to‑digital workflows by scanning, indexing, and organising records.
• Use IT Systems Confidently: Work across various systems, including Microsoft Office, to maintain smooth communication and information sharing.
• Assist with Corporate Support: Support filing systems and help with procuring office supplies.
• Collaborate with the Team: Work closely with colleagues to help maintain service excellence.

What We're Looking For

Our client is seeking someone who brings:

• GCSE English (Grade C/4 or above) or an equivalent qualification
• Experience in customer service and administrative roles
• Strong communication skills and the ability to engage with a wide range of individuals
• A positive attitude and willingness to develop new skills
• The ability to work under pressure while maintaining accuracy
• Basic numerical skills for reconciliation and related admin tasks
• Confidence using multiple computer systems

Ready to Apply?

If you're excited about supporting a busy public‑sector team and delivering outstanding customer service, we'd love to hear from you.

Additional Information

Adecco is a disability‑confident employer. We're committed to an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, simply let us know – we're here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.