Customer Support and Planning coordinator.

Apogee Corporation • •; Maidstone; Hybrid; GBP 26,000; Full time

Job summary

A leading IT services provider in the UK is looking for a Customer Support & Planning Coordinator. In this role, you will manage customer interactions and support operations through various channels. The position requires strong organizational skills and a proactive attitude. This is a full-time role with a salary of £25,396.80 per annum and offers hybrid working after training.

Qualifications

• Experience in customer support or similar role.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Act as the central point of contact for customers and engineers.
• Manage work orders and schedule engineer visits.
• Ensure compliance with company policies and standards.

Skills

Organizational skills

Proactive attitude

Customer service experience

Job description

ABOUT US

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!

JOB DETAILS

Working pattern is Monday to Friday, 8 : 00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after training

£25,396.80 per annum

Join Apogee as a key part of our customer and field operations team. In this role, you'll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. You'll manage work orders, schedule and optimise engineer visits, provide updates, and resolve escalations efficiently.

Your responsibilities will also include maintaining accurate records, handling administrative tasks, staying up to date with our products and services, and ensuring all interactions comply with company policies and service standards. If you're organised, proactive, and enjoy helping both customers and colleagues succeed, this is the role for you.

As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring ...