Customer support and payment agent

Madfish; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading iGaming company is seeking a Customer Support and Payment Agent to join their team. The role involves responding to customer inquiries via chat and email, with a focus on providing VIP support. Candidates should have over 2 years of customer support experience, ideally in the iGaming sector, and hands-on experience with support tools. This position offers a full-time schedule with flexibility required for shifts and a proactive, reliable attitude is essential.

Qualifications

• 2+ years of customer support experience in iGaming company.
• Hands-on experience with at least one support tool.
• Familiarity with KYC verification tools is a strong plus.

Responsibilities

• Respond to customer inquiries via chat and email.
• Resolve customer issues promptly to ensure high satisfaction.
• Review and verify customer KYC documents.

Skills

Customer support experience

Teamwork skills

Empathy

Proactive attitude

Fluent English

Tools

TalkTwo

Zendesk

HelpDesk

Job description

We’re looking for a Customer support and payment agent

for our client.

Our client

Milliorize (https://www.milliorize.com/) provides end-to-end platforms and services for the iGaming industry. Our focus is on delivering Social Casinos with superior player experiences using gamification, customisation, and cutting‑edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

The main product is the B2C product SweepLuxe, a free‑to‑play social casino. It combines entertainment with a social aspect — events, bonuses, clubs.

The company’s goal is not just to build games, but to create a modern iGaming ecosystem that gives players the best possible experience.

Why we have opened this vacancy

Team extension.

Type of cooperation

Full‑time.

Team

3 customer support agents, Head of Customer Support

Working schedule: afternoon shift 3PM - 11.30 PM CET - 30 min break, but needs to be flexible to cover morning and night shifts if needed.

Your responsibilities

• Respond to customer inquiries via chat and email, including VIP support.
• Resolve customer issues promptly and professionally to ensure high customer satisfaction.
• Review and verify customer KYC documents according to internal company procedures.
• Add and adjust customer promotions as authorised.
• Monitor and manage Trustpilot reviews, escalating issues when necessary.

Our expectations

• 2+ years of customer support experience in iGaming company;
• Hands‑on experience with at least one support tool such as TalkTwo, Zendesk, HelpDesk, or similar.
• Familiarity with KYC verification tools (e.g., Sumsub, Jumio, Veriff) is a strong plus.
• Strong teamwork skills, empathy, and a genuine willingness to support colleagues.
• Reliability and a proactive attitude.
• Fluent English

Who will you have the opportunity to meet during the hiring process (stages): HR screening, Interview with manager, Interview with CEO( optional).