Customer Support Agent

Michael Page; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A financial services organization in Southampton is seeking a Customer Support Agent to provide exceptional service by assisting clients with their inquiries. The ideal candidate will have strong communication skills and a proactive approach to resolving issues. This role offers a competitive salary between £26,000 and £30,000, along with a supportive working environment and opportunities for career growth. Join a reputable company dedicated to client satisfaction.

Benefits

Competitive salary

Permanent employment

Opportunities for career growth

Comprehensive benefits package

Qualifications

• Previous experience in a customer service role, ideally within financial services.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, or online platforms.
• Provide accurate information about financial products and services.
• Resolve customer issues and complaints efficiently.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

CRM software proficiency

Job description

The Customer Support Agent will provide exceptional customer service, assisting clients with their financial services inquiries and resolving issues efficiently. This role, based in Southampton, is ideal for someone with a proactive approach to problem-solving and a strong focus on customer satisfaction.

Client Details

The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees.

Description

• Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner.
• Provide accurate information about financial products and services.
• Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs effectively.
• Identify opportunities to improve customer experience and suggest process improvements.
• Stay up to date with the industry trends and company policies.
• Meet or exceed key performance indicators and service level agreements.

Profile

• Previous experience in a customer service role, ideally within financial services (But not essential)
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• The ability to work effectively in a fast-paced environment.
• A professional and customer-focused approach.

Job Offer

• A competitive salary ranging from £26,000 to £30,000 per annum.
• Permanent employment in a stable and reputable company.
• A supportive and professional working environment in Southampton.
• Opportunities for career growth and skill development.
• Comprehensive benefits package.

If you are passionate about delivering excellent customer service and are excited to join a reputable company, we encourage you to apply today.