Customer Support Advisor & Digital & Streaming Platform

Red Dot Search; Belfast; On-site; GBP 23,000 - 28,000; Full time

Job summary

A customer service recruitment agency in Belfast is seeking a Customer Support Advisor for a major global streaming platform. This on-site role involves providing assistance to users, troubleshooting problems, and explaining features in a friendly manner. Ideal candidates should possess strong communication skills, a tech-savvy attitude, and a willingness to assist customers, working 40 hours a week with rotational shifts. Compensation includes £25,480 annually plus a 20% uplift for unsociable hours.

Benefits

£25,480 annually

20% uplift for unsociable hours

Fortnightly pay

Discounts and wellbeing support

Development pathways

Modern working environment

Qualifications

• Strong communication skills for speaking with customers throughout the day.
• Ability to troubleshoot and explain tech issues simply.
• Customer service experience is a plus, but mindset is key.

Responsibilities

• Support customers via phone and social channels.
• Help users navigate apps and troubleshoot issues.
• Explain features clearly and effectively.

Skills

Confident communicator

Problem-solving

Calm and patient

Tech-savvy

Job description

Customer Support Advisor – Digital & Streaming Platform

Customer Support Advisor – Digital & Streaming Platform

Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week

If you're the person friends come to when their app isn't working, their account wont load, or their subscriptions acting up — this role will feel familiar.

Were recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day.

This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving.

What you'll be doing: Customer Support Advisor

• Supporting customers via phone and social channels
• Helping users navigate apps, accounts, and subscriptions
• Troubleshooting issues across devices and platforms
• Explaining features clearly, without jargon
• Turning its not working into sorted — thanks

Who this suits: Customer Support Advisor

You don't need to be a developer — but you probably:

• Pick things up quickly when apps or systems change
• Enjoy figuring out why something isn't working
• Can explain tech simply to non-technical people

Customer service experience helps, but its your mindset and communication that matter most.

What were looking for: Customer Support Advisor

• Confident communicator (comfortable speaking all day)
• Calm, patient, and naturally helpful
• Reliable, punctual, and able to commit to set hours
• Flexible to work between 8am and midnight

Working pattern: Customer Support Advisor

• 40 hours per week
• Rotational shifts between 8am–12am
• Initial training Monday–Friday (daytime)
• Fully on-site, Belfast city centre

What's in it for you

• £25,480 annually
• 20% uplift for unsociable hours
• Fortnightly pay
• Discounts, wellbeing support, and development pathways
• Modern working environment with on-site facilities

If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this ones worth a look.