Customer Support Advisor

Golden Charter Limited; United Kingdom; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading customer service provider in the UK is seeking a dedicated Customer Support Advisor. In this role, you'll respond to queries via calls and emails, providing empathetic support to customers and partners. The position involves a hybrid working model with team collaboration in the office. Ideal candidates will have strong empathy and communication skills, along with a passion for customer service.

Qualifications

• Passion for helping people and delivering outstanding service.
• Strong empathy and communication skills.
• Good administrative skills.
• Commitment to putting the customer first.

Responsibilities

• Respond to calls and emails from customers and funeral director partners.
• Provide empathetic support and show care for their needs.
• Learn about products, processes, and systems.

Skills

Customer service

Empathy

Communication skills

Administrative skills

Job description

Are you passionate about delivering exceptional customer service? We’re looking for a dedicated Customer Support Advisor to join us as we embark on an exciting growth and transformation journey.

While we offer hybrid working, we get together in our Glasgow office at least twice per week for team collaboration and to stay connected. This role also involves a 2 week training period where you'll be required to be in the office.

What you'll be doing

As a Customer Support Advisor, you'll respond to calls and emails from customers and our funeral director partners, providing empathetic support and showing you care about their needs. From day one, we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.

What we’re looking for

• A passion for helping people and delivering outstanding service
• Strong empathy and communication skills
• Good administrative skills
• A commitment to putting the customer first

If you’re excited about contributing to our growth and becoming part of a collaborative team, apply now!