Customer Support Advisor

Page Personnel; Packmoor; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing business services provider in the UK is seeking a Customer Service Advisor to respond to inquiries via various channels, maintain records, and resolve complaints. The ideal candidate has customer service experience and strong communication skills, with the ability to manage multiple tasks in a fast-paced environment. This role offers a competitive salary, quarterly bonuses, and personal growth opportunities in a supportive work environment with hybrid work flexibility.

Benefits

Competitive salary

Quarterly bonus

Full training provided

Opportunities for growth

Comprehensive benefits package

Free parking onsite

Hybrid remote work flexibility

Qualifications

• Previous experience in a customer service or client-facing position is highly desirable.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer queries via email and phone timely.
• Maintain accurate records of customer interactions.
• Resolve customer complaints and provide appropriate solutions.

Skills

Customer service experience

Strong communication skills

Ability to manage multiple tasks

Positive attitude

Job description

• Brilliant opportunity to expand on your experience, skills and knowledge
• Previous customer service or client facing experience preferred

About Our Client

Our client is an upscaling organisation within the business services industry, dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth.

Job Description

Key responsibilities of the Customer Service Advisor include :

• Respond to customer queries via email, phone, and other communication channels in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
• Assist customers with product or service information and guidance.
• Collaborate with internal teams to address and resolve customer issues effectively.
• Identify and escalation priority issues to the relevant departments when necessary.
• Contribute to improving customer service processes and practices.
• Provide updates and follow-ups to customers regarding the status of their enquiries.

The Successful Applicant

The successful Customer Service Advisor should have :

• Previous experience in a customer service / client facing position is highly desirable.
• Strong communication skills, both verbal and written, to engage effectively with customers.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Confidence to make outbound calls with a strong telephone manner.
• A positive attitude and a commitment to delivering exceptional customer service.

What's on Offer

Benefits include :

• A competitive salary
• Quarterly bonus
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Free parking onsite
• Flexibility to work hybrid remote