Customer Support Advisor

IOSH; Leicester; Hybrid; GBP 23,000; Full time

Job summary

A professional safety body in the UK is seeking a Customer Support Advisor to improve customer satisfaction through effective communication and problem-solving. The role involves handling enquiries across different channels and providing excellent administrative support. Candidates should have previous customer service experience and be adept at working under pressure. This position offers a hybrid working model and a comprehensive benefits package including annual leave and health insurance.

Benefits

25 days annual leave

Private medical insurance

Life cover

Salary exchange pension scheme

Healthcare cash plan

Free on-site parking

Professional body subscription

Discount schemes on shopping

Qualifications

• Previous customer service experience in an office-based environment.
• Able to handle customer queries via phone, email, and webchat.
• Demonstrated resilience and ability to work independently.

Responsibilities

• Act as the first point of contact for customers via multiple channels.
• Handle customer enquiries and resolve issues effectively.
• Provide first-class administrative support to internal and external stakeholders.

Skills

Customer service experience

Time management

Communication skills

Resilience under pressure

Organizational skills

Job description

Job Title: Customer Support Advisor

Locations: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

Starting salary: £23,000 pa

Hours per week: 35 Hours (Flexible Options) (Available between 8am – 6pm)

Closing date: 12 December 2025

Interview Date: TBC

Vacancy type: Permanent

Relocation / Sponsorship: Not supported for this role

About the role

The Customer Service team at IOSH thrive on putting the customer at the heart of all that we do.

Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channel types such as Email, Telephone, Digital and through the delivery of outbound campaigns, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.

Every day will bring new challenges, projects, and opportunities to make a real impact. From handling customer enquiries and resolving issues to supporting exciting projects and providing first-class administrative support, this role is diverse as it is rewarding.

We believe in investing in our employees' development with access to ongoing training and advancement opportunities, empowering you to grow both personally and professionally. Collaborate with like‑minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised.

What you'll bring

We are looking for candidates with previous customer service experience within an office‑based customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.

You will also need to demonstrate personal resilience and work independently whilst handling telephone complaints and remain calm whilst working under pressure. You will have excellent communication skills, the ability to prioritise a busy workload and demonstrate providing great customer experiences.

Essential Criteria:

• Experience of working in customer service environment
• Experience of working in a fast‑paced environment
• Experience of time management and organisation skills with the ability to multi–task and prioritise effectively to meet deadlines.
• Administration experience

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. This role will require you to work between the office which is based in Leicestershire and home.

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals. We advocate for occupational safety and health and support health and safety professionals worldwide to improve their OSH knowledge and expertise. Millions of people have their lives severely affected because of the work they do but by working together, we will all achieve a safer and healthier world of work.

We employ approximately 200 dedicated individuals, who are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We’re proud to say that our employee engagement score has remained over 85% for three years running, and we actively listen to colleague’s feedback, value their contributions, and take action where necessary. We are committed to continually improve as an employer and remaining an employer of choice.

We know that diversity of thought, culture, perspective, and background are vital for our vision of a safer and healthier world of work. We believe in a completely personalised environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. No matter who you are, you can be yourself at IOSH.

If you'd like to join a leading Chartered body, who lives and breathes our shared values of integrity, excellence, flexibility and One IOSH (teamwork) then we'd like to hear from you!

What can we offer you?

IOSH operates a performance related pay scheme where you can progress your pay based on your performance in the role, including participation in the IOSH employee bonus scheme.

In addition to this, you can expect a comprehensive benefits package including:

• 25 days annual leave (plus bank holidays)
• Salary exchange pension scheme
• Life cover
• Private medical insurance
• Personal lease car
• Healthcare cash plan
• Buying and selling annual leave
• New starter support: £150 home office equipment payment (plus all IT equipment).
• Offers and discount scheme designed to save money on everyday shopping and essentials, as well as special treats such as holidays, days out etc.
• Professional Body Subscription
• Free on‑site parking at our office located close to Wigston town centre.

How to apply

It’s quick and easy to apply for a role at IOSH. Just click on the apply button below.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Should you have any questions or need any adjustments to the recruitment process, at either application or interview, please email [e-mail]