Customer Support Advisor

Kingdom Housing Association; Glenrothes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association in Glenrothes is seeking a Customer Support Advisor to provide outstanding service and manage customer queries effectively. The ideal candidate will have strong customer service skills, attention to detail, and experience in a customer-facing role. This position offers the chance to contribute to impactful services within the community. Closing date for applications is 5 October 2025.

Qualifications

• Experience in a customer-facing office environment.
• Ability to remain calm under pressure.

Responsibilities

• Provide outstanding customer service as part of the Customer Support Team.
• Respond to customer queries with high accuracy.
• Deliver core customer journeys in various services.

Skills

Customer service skills

Attention to detail

Digital skills

Data protection understanding

Education

SVQ3 level qualification in relevant subject or relevant experience

Job description

Overview

Kingdom experience: Customer Support Advisor at Kingdom Group

At Kingdom Group, we put our customers first. Resolving all queries to meet the changing needs of our customers and communities. Our Customer Support Team works together to provide a high quality service to resolve customer complaints, assistance, guidance and address inquiries to ensure a positive and satisfying customer experience for the Kingdom Group.

To support this vital work, we’re recruiting for a Customer Support Advisor. This is an exciting opportunity to join a forward-thinking organisation where your skills will help to within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities.

This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.

Closing Date: 5 October 2025

Interviews: Assessment centre on 28th October 2025, from 10am until 12:30pm at The Saltire Centre Glenrothes.

Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact the Employee Lifecycle Team on 01592 632577 or [e-mail]

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Scottish Charity No: SC000874

Responsibilities

• Work as part of the Customer Support Team to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
• Respond to customer queries, in a timely manner, with a high level of accuracy.
• Provide a proficient and professional reception service.
• Help to deliver core customer journeys in rent payments, repairs, complaints and housing management issues for Group customers.
• Develop and maintain working relationships with colleagues across the organisation and external stakeholders. Utilise and support the implementation and development of new systems and platforms.

Qualifications

• SVQ3 level qualification (or relevant experience) in a relevant subject
• Experience of working in a customer facing office environment
• Strong accuracy and attention to detail
• Strong understanding of Data protection
• Strong digital skills
• The ability to remain calm under pressure

What We Offer / Ready to Apply?

Ready to Apply? Apply through our website at: https://www.kingdomhousing.org.uk/jobs/

This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.