Customer Support Administrator

Equals One Ltd; Leeds; On-site; GBP 30,000 - 32,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Administrator to work on the outskirts of Leeds. The ideal candidate will be motivated, detail-oriented, and possess excellent communication skills. Responsibilities include interpreting client drawings, obtaining quotes, liaising with suppliers, and managing daily workloads. Proficiency in Excel is essential. The role offers a competitive salary between £30,000 and £32,000 per annum, depending on experience.

Qualifications

• Motivated individual with excellent communication skills.
• Calm under pressure with attention to detail.
• Competent in the use of Excel.

Responsibilities

• Understand and interpret client’s drawings and tender documents.
• Work closely with the sales team for quotes.
• Provide detailed and accurate quotations using Excel.
• Liaise with suppliers to obtain pricing and lead times.
• Organise daily workloads efficiently.
• Negotiate prices with suppliers.
• Assist estimator with costing of bespoke furniture.
• Schedule furniture for projects.
• Maintain an organised working area for the team.
• Answer the phone and greet visitors.
• Support Project Managers.

Skills

Excellent communication skills

Attention to detail

Purchasing background

Knowledge of manufacturing

Competency in Excel

Ability to work under pressure

Proactive approach

Adaptability

Job description

Customer Support Administrator

Salary: £30,000 to £32,000 per annum, depending on experience

Leeds LS10, West Yorkshire

Permanent: Full Time

Profile

Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.

The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.

Key Responsibilities

• Understanding and interpreting client’s drawings and tender documents
• Work closely with the sales team to obtain information and understand requirements for quotes
• Using Excel to provide detailed and accurate quotations for clients
• Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
• Organising and prioritising daily workloads
• Negotiating prices with suppliers
• Assisting the estimator with costing of bespoke furniture
• Scheduling of furniture for projects
• Updating internal systems and maintaining an organised and efficient working area for the team
• Answering the phone and when needed greeting visitors
• Provide support to the Project Managers
• Scheduling of furniture for projects

Skills & qualifications

• A high energy, motivated and dependable individual with excellent communication skills
• Able to perform calmly under pressure and maintain attention to detail
• A purchasing background would be an advantage but not essential
• Knowledge and understanding of manufacturing.
• Excellent telephone manner with a good aptitude to build relationships with suppliers
• Computer literate – Must be competent in the use of Excel.
• Able to show initiative and manage own workload
• Efficient and pro-active
• Adaptable

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.