Customer Supply Manager UK & Ireland

bioMérieux SA; Basingstoke; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global leader in diagnostics is seeking a Customer Supply Manager in Basingstoke to oversee the Customer Supply team. The successful candidate will ensure customer satisfaction through effective order management and complaint resolution while leading a team of four. This hybrid role requires strong communication, analytical skills, and experience in supply chain management. A competitive salary and benefits package is offered along with opportunities for career development within the company.

Benefits

Competitive salary

Benefits package

Hybrid working policy

Qualifications

• Several years of experience in a similar role, ideally in an international environment.
• Demonstrated experience with Salesforce and SAP with proficient usage of Windows OS.

Responsibilities

• Organize and manage the Customer Supply team to ensure customer satisfaction.
• Lead and mentor the team for performance and compliance.
• Manage customer orders and resolve complaints effectively.

Skills

Customer orientation

Problem-solving skills

Communication skills

Analytical skills

Team management

Education

Bachelor or Master degree in Supply Chain or Finance

Tools

Salesforce

SAP

MS Office (Excel, Word, PowerPoint)

Job description

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are seeking a Customer Supply Manager to join our UK/Ireland Customer Service team!

This role will be responsible for organizing and managing the Customer Supply team (4 direct reports) to ensure customer satisfaction through order management, invoicing and complaint handling. This role will cover both Clinical and Industry and reporting directly to UK/IE Supply Chain Manager.

We would expect that the right candidate would be able to scope out further integrations within Customer Service and Supply Chain, but also wider interactions (e.g. Finance and Marketing). It is also a key pillar in transforming our organisation into an agile, great place to work that is customer centric.

This position will require presence in our Basingstoke office (hybrid working policy).

What will be your responsibility within bioMérieux?

Steer the different operations handled by your team in a timely and compliant manner: order management, communication and invoicing to customers and distributors.

Lead the team; manage and monitor team's workload and performance; define objectives, methods and skills needed, in compliance with all applicable regulations; drive budget/resources for your perimeter.

Contribute to UKI Supply chain leadership, providing support beyond the customer supply team.

Manage the customer supply:

• Ensure customer orders align with agreed offers and oversee the entire fulfillment process through to invoicing, in compliance with internal and external regulations.
• Address order conformity issues and manage orders rejected by Shared Services Centres (SSC) when necessary.
• Identify improvement opportunities and implement solutions for recurring issues.
• Resolve non-technical complaints in collaboration with cross-functional teams (warehouse, transport, finance, quality, subsidiaries, SSC) through KPI reviews.
• Determine and implement specific customer services (e.g., shared supply management) in partnership with Sales and Supply Chain teams.
• Validate and process customer returns and carrier damage claims.
• Maintain accurate customer master data, monitor pricing structures, and ensure correct implementation.

Main accountabilities:

• Mentor, coach, and develop Customer Supply team members through training and guidance.
• Provide operational support to the team in managing daily workload.
• Monitor team performance, ensuring efficiency and quality.
• Collaborate with Shared Service Centre (SSC) to oversee process setup and performance monitoring.
• Prepare and manage data for all defined KPIs related to Customer Supply responsibilities.
• Actively contribute to meetings at both local and wider organizational levels.
• Establish standardized processes and enhance communication across related departments.

Who are you?

Studies and Experience

• Bachelor or Master degree, ideally Supply Chain or Finance orientated.
• Several years of experience in a similar role, ideally in an international environment.
• Demonstrated experience with Salesforce, SAP with proficient usage of Windows OS, MS Office programs (Excel, Word, PowerPoint).

Skills and Qualifications

• Ability to work in a cross functional and multicultural environment.
• You are customer oriented, always seeking to ensure satisfaction.
• You are able to take decisions.
• Ability to define and develop strategies in different areas.
• You are a problem solver and proactive seeking continuous improvement of processes and performance.
• Strong analytical and problem solving skills, understanding asset management workflow.
• People oriented with demonstrated management skills, previous experience managing teams in different locations would be a plus.
• Excellent communication skills and interpersonal skills, you are at ease addressing escalated issues.
• Results oriented, you are able to find solutions to any problem.
• Well organized person with good presentation skills.

What do we offer?

We offer a competitive salary and benefits package, hybrid working policy along with the possibility to grow and develop within a world leading, international company with a purpose of serving public health.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment.

Our internal mobility policy offers numerous opportunities for each of our 13000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world: our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affinous Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.