Customer Success & Support Specialist

RE Personnel; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing marketing agency in Cheltenham seeks a Customer Success & Support Specialist. The role involves delivering client support for software solutions, managing support tickets, and producing guides. Candidates should have experience in software support and strong communication skills. The salary is up to £30,000 with additional benefits including pension and generous holiday entitlement.

Benefits

Pension

Company events

Generous holiday entitlement

Qualifications

• 1–2 years of experience in software support, client services, or training roles.
• Ability to communicate confidently and build strong relationships.
• A genuine passion for travel, hospitality, and luxury experiences.

Responsibilities

• Deliver outstanding support to clients using hospitality software solutions.
• Manage and resolve support tickets promptly.
• Install, update, and troubleshoot software.

Skills

Software support

Client services

Problem-solving

Communication

Detail-focused

Job description

Our client, a fast-growing, marketing agency based in Cheltenham, has an exciting new opportunity for a Customer Success & Support Specialist to join their team on a permanent basis due to business expansion.

The successful Customer Success & Support Specialist will be someone who:

• Has 1–2 years of experience in software support, client services, or training roles
• Communicates confidently and builds strong, lasting relationships with clients
• Is methodical, detail-focused, and enjoys solving problems efficiently
• Has a genuine passion for travel, hospitality, and luxury experiences
• Is proactive, commercially aware, and thrives in a dynamic, fast-paced environment

In this role, the Customer Success & Support Specialist will be responsible for:

• Delivering outstanding support to clients using the company’s hospitality software solutions
• Managing and resolving support tickets promptly while following best practice procedures
• Installing, updating, and troubleshooting software, assisting clients with technical challenges
• Producing guides, tutorials, and knowledgebase content to help clients and internal teams
• Liaising with clients, internal teams, and third-party suppliers to ensure smooth operations

Our client is offering the successful candidate a salary in the region of up to £30,000, along with benefits including pension, company events and generous holiday entitlement. If you are a motivated, client-focused professional who enjoys problem-solving and working in a collaborative team, apply now to explore this opportunity. Don’t miss your chance to join a company that values culture, innovation, and growth.

RE Recruitment act as a recruitment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application.