Customer Success & Retention Specialist - Hybrid Cardiff

gamigo AG; Cardiff; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading media company in Cardiff is seeking a customer support professional to manage complaints and enhance the customer journey. This hybrid role requires effective communication skills, IT proficiency, and experience in quality assurance. Salary ranges from £25,000 to £28,000. You'll enjoy benefits like uncapped leave, a bonus scheme, and shares in the company, working three days in the office and two at home.

Benefits

Uncapped leave

Profit share bonuses

Wellbeing support

Share Incentive Plan

Qualifications

• Experience of communicating with customers effectively via telephone and digital channels.
• Proven general IT skills such as Word, Excel, and Google Suite.
• Experience working within a quality assurance role or similar.

Responsibilities

• Resolve customer queries and retain customers.
• Influence internal and external stakeholders for service delivery.
• Improve customer journey through feedback and complaint handling.

Skills

Effective communication

IT skills (Word, Excel, Google Suite)

Attention to detail

Complaint handling

Retention or selling skills

Job description

A leading media company in Cardiff is seeking a customer support professional to manage complaints and enhance the customer journey. This hybrid role requires effective communication skills, IT proficiency, and experience in quality assurance. Salary ranges from £25,000 to £28,000. You'll enjoy benefits like uncapped leave, a bonus scheme, and shares in the company, working three days in the office and two at home.