Customer Success Manager (UK)

Jobgether; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A technology firm in the United Kingdom is seeking a Customer Success Manager to guide customers through their success journey. This role requires strong project management skills and extensive experience in customer-facing roles within a B2B SaaS environment. The successful candidate will collaborate across teams, address customer health proactively, and ensure customer satisfaction and retention. This position offers a competitive compensation package and flexible remote working options.

Benefits

Competitive compensation package

Flexible remote working environment

Comprehensive health benefits

Generous paid time off

Opportunities for professional development

Qualifications

• 3+ years of customer-facing experience in Customer Success or Professional Services.
• Experience in a B2B SaaS environment.
• Skilled in presenting to senior executives.

Responsibilities

• Guide customers through the entire success journey.
• Monitor customer health and address risks proactively.
• Collaborate with cross-functional teams for seamless experiences.

Skills

Customer relationship management

Strong communication skills

Project management

Problem-solving

Knowledge of HR technology tools

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft 365

HRIS (e.g., Workday, PeopleSoft)

SharePoint

Teams

Job description

Overview

This position is posted by Jobgether on behalf of Firstup. We are currently looking for a Customer Success Manager in United Kingdom.

Responsibilities

• Guide customers through the entire success journey, setting clear milestones and ensuring positive business outcomes.
• Monitor customer health and proactively respond to triggers with tailored plays, such as training or outreach, to mitigate risks.
• Collaborate closely with cross-functional teams (Support, Engineering, Product) to deliver seamless customer experiences.
• Escalate and resolve complex issues, ensuring client satisfaction and long-term loyalty.
• Partner with value consultants to continuously evolve customer success blueprints and enablement strategies.
• Drive renewals and expansion opportunities, supporting high retention rates and sustained client partnerships.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field, or equivalent professional experience.
• 3+ years of customer-facing experience in Customer Success or Professional Services within a B2B SaaS environment.
• Strong knowledge of internal communication and HR technology tools (e.g., Microsoft 365, SharePoint, Teams, Intranets, HRIS such as Workday or PeopleSoft, SSO systems).
• Proven track record managing onboarding, renewals, and expansions for enterprise clients.
• Skilled in presenting to senior executives and acting as a trusted subject matter expert.
• Excellent communication and problem-solving skills with the ability to advocate for the customer internally.
• Strong project management abilities, capable of delivering on time, within scope, and budget.

Benefits

• Competitive compensation package.
• Flexible remote working environment.
• Comprehensive health benefits and wellness support.
• Generous paid time off program.
• Inclusive and collaborative culture that values growth and innovation.
• Opportunities for professional development and career advancement.