Customer Success Manager Technical

Softweb Resourcing; Cambridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A deep-tech start-up in Cambridge seeks a Customer Success Manager to redefine client success at the intersection of technology and people. You will collaborate with top-tier engineers and tech firms, driving customer satisfaction and retention. The perfect candidate thrives in dynamic roles, fosters relationships, and is passionate about helping clients leverage groundbreaking software. This role offers a competitive package, including stock, within a culture that emphasizes growth and collaboration.

Benefits

Global travel opportunities

Competitive salary package with stock options

Strong company culture

Qualifications

• Experience as a Customer Success Manager in a tech environment.
• Ability to work closely with software engineers and developers.
• Strong focus on customer satisfaction and retention.

Responsibilities

• Drive customer success and achieve real results.
• Work hands-on with engineers and global tech companies.
• Bring fresh energy to a collaborative and ambitious team.

Skills

Customer Success Management

Software Product Confidence

Relationship Building

Empathy

Job description

Overview

Ready to Redefine Customer Success in Deep-Tech

Are you a Customer Success Manager who thrives at the intersection of technology and people?

If you love solving challenges, get energised by software engineering environments, and want to be part of a close-knit, high-achieving team - then this could be the role you have been looking for.

About the opportunity

You'll be joining a deep-tech start up that's powering the world's most advanced tech companies. Think: small, collaborative team. Big, complex product. Global reach. Shaping the future of software development - and you\'ll be at the heart of helping customers extract every ounce of value from this pioneering tech.

Why you\'ll love this

• Work hands-on with brilliant engineers and top-tier global tech companies
• Drive customer success and real results (happiness, retention, growth)
• Be proactive and bring fresh energy to a collaborative, ambitious team
• Enjoy a dynamic hybrid role in Cambridge
• Global travel, a great package with stock and one of the best company cultures in Cambridge with plenty of growth

What you bring

• Experience as a Customer Success Manager and working alongside software engineers / developers
• Confidence working with software products and technical end-users
• Empathy, resilience, and a genuine focus on helping customers win
• Great at building relationships and making things happen

Sound Intriguing? Apply now for immediate consideration