Customer Success Manager – Retail Media & Commerce

SeenThis; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital advertising company in Greater London is seeking a Customer Success Manager to focus on Amazon Ads. The role involves managing global campaigns, ensuring seamless execution, and supporting the VP Sales. Ideal candidates will have over 3 years of experience in digital advertising or customer success and excellent organizational and analytical skills. This position offers the chance to work on high-impact campaigns and contribute to improving performance and client relationships.

Qualifications

• 3+ years experience in digital advertising or customer success, ideally with Amazon Ads.
• Ability to manage multiple global campaigns simultaneously with precision.
• Experience in interpreting and presenting campaign performance data.

Responsibilities

• Serve as the main point of contact for Amazon stakeholders.
• Drive campaign execution across teams and resolve operational blockers.
• Analyze and report on campaign performance, distilling key insights.
• Improve efficiency through automation and process enhancements.
• Assist in strategic meetings and capture success stories for renewals.

Skills

Digital advertising experience

Organizational skills

Analytical mindset

Communication skills

Familiarity with Amazon Ads

Job description

The open web represents the internet's greatest untapped advertising opportunity. While 61% of consumer time happens here, across premium publishers, diverse voices, and independent content, only 29% of ad budgets follow. SeenThis is changing that.

Our proprietary adaptive streaming technology proves the open web can outperform walled gardens, delivering 70% more attention and exceptional campaign results for brands while keeping publishers profitable and the internet independent.

Since 2017, we've served over 40 billion impressions for 5,000+ brands across 50+ countries, partnering with agencies and publishers from eight offices worldwide.

Brands deserve reach wherever their audiences are, publishers deserve sustainable revenue, and the internet deserves to stay open and thriving. SeenThis unlocks the open web's full potential. For more information, visit www.seenthis.co

Are you passionate about operational excellence, campaign performance, and shaping the future of retail media? At SeenThis, we are looking for a meticulous and driven Customer Success Manager to join our global team. In this role, you will be the key to ensuring seamless campaign execution for Amazon Ads, directly supporting our VP Sales – Retail Media & Commerce. This is your opportunity to work with global markets and be the operational heartbeat of high-impact campaigns in the fastest-growing segment of digital advertising.

About SeenThis

Since 2017, SeenThis has revolutionized screen experiences with our adaptive streaming technology, maximizing performance and minimizing emissions. Serving billions of streams for over 5,000 clients across 50+ countries, we are on a journey to reshape the internet – for good. Our success stems from our people.

Our team of 130+ employees works globally from offices in Stockholm (HQ), Oslo, London, Paris, Singapore, Hong Kong, New York, and Sydney. We’re rapidly expanding across all areas and constantly seeking new colleagues.

Do you want to be part of our journey, where we dare to discover, own it, and win together?

Join SeenThis!

About the Role

As the Customer Success Manager focused on Amazon Ads, you’ll play an important role in supporting the VP Sales – Retail Media & Commerce to activate, manage, and optimise Amazon campaigns across global markets. You'll be the operational backbone ensuring flawless campaign execution, from asset collection and trafficking through to reporting and performance insights. Your work will directly contribute to deepening client relationships with Amazon, ensuring campaigns run smoothly and deliver measurable success.

Key Responsibilities

• Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination.
• Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment.
• Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams.
• Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements.
• Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion.

Qualifications

• 3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media).
• Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision.
• Analytical mindset with experience in interpreting and presenting campaign performance data.
• Excellent communication skills with a client-first mindset and a knack for simplifying complexity.
• Familiarity with Amazon’s campaign workflow, policies, and performance metrics is a strong advantage.

Application

As we review applications and interview on a continuous basis, please apply as soon as possible.

Due to the high volume of applications received, we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding!

We conduct background checks on all SeenThis-hires to comply with our customers and protect business-critical information.

We look forward to welcoming you to SeenThis!