Customer Success Manager (Multilingual)

Stora; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A self storage software company is seeking a Customer Success Manager to support operators in EU markets. This hybrid role, based in Belfast, involves onboarding new customers and ensuring their success. The ideal candidate should be fluent in English and at least one other EU language (French, Spanish, German, or Italian). A competitive salary and benefits, including private health insurance and share options, are offered.

Benefits

Competitive salary

Share options

Hybrid working model

35 days holiday

Private health insurance

Company Pension plan

Apple hardware

Qualifications

• Fluent in English and at least one other EU language.
• Strong organizational skills and comfort with people.
• Effective written and verbal communication.
• Experience in SaaS or customer support is helpful.

Responsibilities

• Onboard new customers across EU markets.
• Support customers via email, chat, and video.
• Build long-term relationships with accounts.
• Monitor account health and usage.
• Help operators maximize value from Stora.
• Be the voice of the EU customer.

Skills

Fluent in English

Fluency in French, Spanish, German, or Italian

Organised and composed

Good communication skills

Comfortable using software

Tools

HubSpot

Notion

Stripe

Job description

Stora is a self storage software platform at the forefront of a technology‑led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast‑growing team focused on making self storage better for everyone.

To support that growth, we’re hiring a Customer Success Manager focused on EU markets—such as France, Spain, Germany, or Italy. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.

Why this role matters

We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.

What you’ll do

• Onboard new customers across EU markets, guiding them through setup and training
• Support customers via email, chat, and video—especially where language or local context matters
• Build long‑term relationships with your assigned accounts
• Monitor account health, usage, and risks
• Help operators get more value from Stora, surfacing opportunities and promoting key features
• Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
• Be the voice of the EU customer—sharing insights to improve our product and service

What we’re looking for

• Fluent in English and at least one of: French, Spanish, German, or Italian
• Organised, composed, and good with people
• A great communicator—both written and verbal
• Comfortable using and explaining software
• Experience in SaaS, onboarding, or customer support is helpful but not required
• This role is a hybrid role with 2 days per week based in our Belfast, N.Ireland office

What we offer

• Competitive salary
• Share options
• Hybrid working (2 days in office and 3 days WFH per week)
• 35 days holiday
• Private health insurance (for you + family)
• Company Pension plan
• Apple hardware

Next steps

We’re reviewing applications as they come in and will be in touch quickly if it looks like a match.

Equal Opportunities at Stora

Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued.

We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation.

All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation.

If you require any reasonable adjustments during the recruitment process, please let us know.