Customer Success Manager – Mid‑Market, Hybrid & Growth

Unily; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading software company in Greater London is seeking a Customer Success Manager to manage its midmarket customer portfolio. The role requires driving product adoption, conducting business reviews, and collaborating with cross-functional teams to enhance customer experiences. Ideal candidates should have a customer-first mindset and strong problem-solving skills. The position offers a generous salary and a flexible hybrid working model.

Benefits

Generous base salary

Discretionary company bonus

25 days holiday plus birthday off

Vitality life cover

Aviva pension

Qualifications

• Ability to balance strategic relationships and programmatic engagement.
• Curiosity to develop deep product knowledge.
• Comfortable analyzing data and translating insights into recommendations.

Responsibilities

• Conduct business reviews to assess ROI and customer objectives.
• Deliver proactive engagement through webinars and digital resources.
• Maintain accurate customer data to support operational excellence.

Skills

Customer-first mindset

Strong problem-solving orientation

Excellent communication and listening skills

Highly organized and detail-oriented

Tools

Planhat

Job description

A leading software company in Greater London is seeking a Customer Success Manager to manage its midmarket customer portfolio. The role requires driving product adoption, conducting business reviews, and collaborating with cross-functional teams to enhance customer experiences. Ideal candidates should have a customer-first mindset and strong problem-solving skills. The position offers a generous salary and a flexible hybrid working model.