Customer Success Manager EMEA

SIEMENS; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology leader is seeking an experienced Customer Success Manager to enhance customer satisfaction and drive business value using cloud solutions. This dynamic role involves engaging with enterprise SaaS clients, ensuring they realize the benefits of their software investments. The ideal candidate will have a strong background in managing key relationships in large organizations, possess exceptional communication skills, and demonstrate a passion for customer success. This position is hybrid and offers opportunities for travel within the UK.

Benefits

Competitive basic salary

Bonus scheme

Generous holiday allowance

Pension

Private healthcare

Qualifications

• Proven experience in Customer Success Management for large enterprises.
• Ability to articulate how technology drives business value.
• Exceptional communication and presentation skills.
• Detail-oriented and highly organized.
• Self-starter thriving in fast-paced environments.

Responsibilities

• Drive customer satisfaction and act as a trusted advisor.
• Ensure value outcomes and facilitate product adoption.
• Collaborate with sales for customer success planning.
• Identify upsell and cross-sell opportunities.
• Promote simplicity and leverage best practices.
• Lead collaboration across teams to improve services.

Skills

Customer Success Management

Strategic relationship management

Customer management for large enterprise accounts

SaaS experience

Communication skills

Analytical skills

Problem-solving

Multilingual

Job description

Overview

Customer Success Manager EMEA (UK)

• Job ID: 493262
• Posted since: 27-Jan-2026
• Organization: Digital Industries
• Field of work: Sales
• Company: Siemens Industry Software Limited
• Experience level: Experienced Professional
• Job type: Full-time
• Work mode: Hybrid (Remote/Office)
• Employment type: Permanent
• Any Siemens location in United Kingdom

About us

Siemens Digital Industries Software - Transform the everyday.

Let's make the difference together!

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

Please visit https://www.siemens.com/plm.

About the Role

We are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to help them quickly realise the value of our solutions.

This role is based in the UK and you must be happy to travel to customer sites when required both in country and occasional regional travel.

Key Areas of Responsibility

• Drive customer satisfaction - Deeply understand each customer’s objectives and act as a trusted advisor. Deliver above-benchmark satisfaction at key adoption milestones and through annual health checks.
• Ensure verified value outcomes - Make sure customers adopt our products and realize measurable business value. Challenge customers to stay focused on outcomes and avoid unnecessary complexity. Define, drive, and demonstrate the value delivered, while identifying opportunities for continuous improvement.
• Accelerate time-to-value - Collaborate with sales before contract signature to shape a customer success plan. Drive product adoption and monitor usage across your portfolio.
• Secure expansion and renewal - Identify upsell and cross-sell opportunities by understanding your customer’s business. Work closely with sales to ensure successful renewals.
• Champion profitable outcomes - Promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices.
• Lead cross-functional collaboration - Act as a customer advocate across Siemens. Ensure feedback loops to improve products, services, and processes. Intervene to prevent or resolve escalations, and work collaboratively with regional and global customer success teams, account teams, and local organizations.

Qualifications

• Proven experience in Customer Success Management with a strong track record of managing strategic relationships at executive level within large enterprise organizations.
• Proven customer management skills with international, large, Enterprise accounts, Ideally within the industrial software sector (aerospace and defence, Automotive, Industrial manufacturing, Digital Manufacturing)
• An understanding of technology and an ability to explain how technology drives business value (previous SaaS experience preferred)
• Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives
• Creative, resourceful, detail-oriented, and highly organised
• Exceptional executive-level communication, presentation and interpersonal skills.
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.
• Passion for driving business value to customers through software development and new technology.
• Excellent verbal and written English, knowledge of any other European languages would be highly desirable.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We\'re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making real what matters

If you want to make a difference – make it with us!

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