Customer Success Manager at AI Marketing SaaS Platform

Grey Matter Recruitment; Greater London; Hybrid; GBP 38,000 - 55,000; Full time

Job summary

A leading AI SaaS provider in Greater London is looking for a candidate to manage client relationships and drive value from initial engagement. Responsibilities include building strategic partnerships, connecting stakeholders effectively, and providing updates and support. Candidates should have a strong background in SaaS and Data platforms, excellent presentation and communication skills, and the capability to convey technical concepts. This role offers a chance to work with innovative marketing solutions in a growing industry.

Qualifications

• Experience in SaaS and Data platforms, knowledge of MarTech is desirable.
• Passion for driving customer satisfaction with a consultative approach.
• Ability to clearly communicate technical concepts.

Responsibilities

• Own the client relationship and drive value from day one.
• Build trusted, strategic partnerships with key accounts.
• Connect the right people to the right stakeholders at the right time.
• Champion client needs across internal teams.
• Equip clients with the know-how to maximize the platform.
• Provide timely product updates and rollout support.

Skills

SaaS and Data platform experience

Extremely strong presentation skills

Strong communication skills

Ability to articulate technical concepts

Strong analytical skills

Job description

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS product with an impressive roster of global brands.

The Company

AIdata analytics SaaS offering, providing marketers with a deep understanding of their customers’ behaviour and ability to automate highly relevant marketing content. Backed by significant funding, they are scaling across the globe fast and so it’s an incredibly exciting time to join.

The Role

• Own the client relationship and drive value from day one.
• Build trusted, strategic partnerships with key accounts.
• Connect the right people to the right stakeholders at the right time.
• Champion client needs across internal teams.
• Equip clients with the know-how to get the most from the platform.
• Keep clients ahead with timely product updates and rollout support.

Desired Skills & Experience

With a passion for driving customer satisfaction, you will have a high‑touch consultative approach and excellent knowledge of the SaaS marketing space.

• SaaS and Data platform experience, MarTech desirable
• Extremely strong presentation and communication skills.
• Ability to articulate technical concepts at all levels.
• Strong analytical skills.

If you feel you have the relevant experience please reply to this advert or email your CV to [e-mail]